Emergency Contact
A Service provided by:
EMCO INTERNATIONAL LTD
EMCO INTERNATIONAL LTD customer privacy notice
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This privacy notice tells you what to expect us to do with your personal information.
Our contact details:
Email: info@emco.international
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What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Date of birth
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Health information (including dietary requirements, allergies and health conditions)
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Health and safety information
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Identification documents
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Information relating to compliments or complaints
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e-mail addresses
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telephone numbers, mobile and home
We also collect or use the following information to provide services and goods, including delivery:
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Health information
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Account information, including registration details
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e-mail addresses
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telephone numbers- mobile and home
We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:
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Names and contact information
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Customer or client accounts and records
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Information relating to health and safety
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Records of consent, where appropriate
We collect or use the following information for research or archiving purposes:
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Names and contact details
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Addresses
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Purchase or viewing history
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Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
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Health and safety information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
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Consent
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Contract
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Legal obligation
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Legitimate interest:
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We provide an Emergency contact service which gives our clients and emergency services, such as Police and medical services, usage of contact and medical details to use in emergency situations, therefore providing a certain degree of protection for our clients.
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Vital interests
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent
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Legitimate interest:
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We provide an Emergency contact service which gives our clients and emergency services, such as Police and medical services, usage of contact and medical details to use in emergencies, providing a certain degree of protection for our clients.
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Vital interests
Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:
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Consent
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Legal obligation
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Legitimate interest:
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We provide an Emergency contact service which gives our clients and emergency services, such as Police and medical services, usage of contact and medical details to use in emergencies, providing a certain degree of protection for our clients.
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Vital interests
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent
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Legal obligation
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Legitimate interest:
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We provide an Emergency contact service which gives our clients and emergency services, such as Police and medical services, usage of contact and medical details to use in emergencies, providing a certain degree of protection for our clients.
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Vital interests
Our lawful bases for collecting or using personal information for research or archiving purposes are:
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Consent
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Legitimate interest:
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We provide an Emergency contact service which gives our clients and emergency services, such as Police and medical services, usage of contact and medical details to use in emergencies, therefore providing a certain degree of protection for our clients.
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Our lawful bases for collecting or using personal information for legal requirements are:
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Consent
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Legitimate interest:
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We provide an Emergency contact service which gives our clients and emergency services, such as Police and medical services, usage of contact and medical details to use in emergencies, providing a certain degree of protection for our clients.
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Vital interests
Where we get personal information from
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People directly and Forms available through our web site http://www.emco.international
How long we keep information
We keep your information for the duration of your contracted service period with us, normally a minimum of five (5) years. This period being renewable every following five (5) years.
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DATA RETENTION POLICY WITH SCHEDULE
of EMCO INTERNATIONAL LTD
Introduction
As part of the day-to-day running of our business, we collect and process personal data from a variety of sources. This personal information is collated in several different formats including letters, emails, legal documents, employment records, operations records, images and statements. The personal data is stored both as a hard copy and in electronic form.
Aims of the policy
Our business will ensure that the personal data that we hold is kept secure and that it is held for no longer than is necessary for the purposes for which it is being processed. In addition, we will retain the minimum amount of information to fulfil our statutory obligations and the provision of goods and/or services – as required by data protection legislation, including the General Data Protection Regulation (GDPR).
Retention
This retention policy (along with its schedule), is a tool used to assist us in making decisions on whether a particular document should be retained or disposed of. In addition, it takes account of the context within which the personal data is being processed and our business practices.
Decisions around retention and disposal are to be taken in accordance with this policy.
As and when the retention period for a specific document has expired, a review is always to be carried out prior to the disposal of the document. This does not have to be time-consuming or complex. If a decision is reached to dispose of a document, careful consideration is to be given to the method of disposal.
Responsibility
Emco International Ltd is responsible for keeping this retention schedule up to date in order to reflect changing business needs, new legislation, changing perceptions of risk management and new priorities for our business.
Emco International Ltd is responsible for determining (in accordance with this Policy) whether to retain or dispose of specific documents.
Disposal
Our business must ensure that personal data is securely disposed of when it is no longer needed. This will reduce the risk that it will become inaccurate, out of date or irrelevant.
The methods of disposal are to be appropriate to the nature and sensitivity of the documents concerned and include:
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Non-Confidential records: place in a waste paper bin for disposal
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Confidential records: shred documents
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Deletion of Computer Records
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Transmission of records to an external body
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Cloud storage
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Web pages
The table below contains the retention period that we have assigned to each type of record. This will be adhered to wherever possible, although it is recognised that there may be exceptional circumstances which require documents to be kept for either shorter or longer periods.
Exceptional circumstances should be reported to Emco International ltd without delay.
Date created: 16/05/2024
Date of review: 16/05/2025
Appendix 1: Document retention schedule
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Who we share information with:
Other organisations
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Other relevant third parties:
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Police in emergency situations only
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Medical staff in emergency situations only
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Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
16 May 2024
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