Normally it takes up to 30 days to produce and send your EMERGENCY CONTACT CARD. If you have not received your card after 45 days please inform us and we will look into the matter. It may take slightly longer if you live outside of the European zone.

Yes you can change the information. We understand that you may change address/telephone numbers/medical conditions/ etc. so we do allow you to change your information. We allow you to change the information twice during the 1 year registration period and four times during the 5 year registration period. You must use the contact form and provide us with the new information and your registration number. It may take a few days until the information is renewed.

Your EMERGENCY CONTACT CARD should last for at least 10 years, however we do understand that you may have lost or damaged your card, in this case please get in touch with us and we can send you a new card at a cost of £10, this covers card cost, printing and postage.

Your renewal is automatic, you will be sent an e-mail before your renewal is due. You may cancel renewal using the e-mail sent or by sending a message using the contact form on our web site.

Our website is built using the WIX.com platform. Wix hosts our website on their secure servers which are encrypted providing high security measures. All your personal information is stored and encrypted on the Wix secure servers. Your webpage address also has security measures: the address consists of the company web address (www.emco.international/) followed by your registration number (241???) then followed by a security code of 20 digits (aDsGUryBoFzsXtDpPhjiT), this code is individual for each registration and is never used twice. (The shown code is only an example and will never be used).

You have various methods to pay: Credit /Debit card Paypal account Paypal Pay Later - you can pay in 3 instalments.

No, you can only pay in British pounds. Our Company is registered in the United Kingdom and our payment system uses British pounds. Your Bank/Credit-Debit card supplier will automatically change the currency on payment if required.

The currency exchange rate varies with each country. The amounts shown next to our charges are the "Interbank rates". These are the official worldwide rates applied. Your bank or credit card provider will charge a commision on top of these rates, these can vary with each institution. The stated exchange rate that figures on the web pages are the "Interbank rates" at the time of viewing. Emco International Ltd charges for the services provided in Pounds Sterling, your bank or credit card supplier will use their exchange rates and charges, Emco International Ltd has no control over these amounts and is under no circumstance responsable for variations in exchange rates and charges. For further information: https://www.emco.international/currency-converter-info

No, we do not charge Value Added Tax (VAT) as we are exempt.

We advise you keep your card in a safe place. Always carry your card with you at all times. We suggest you put your card in your handbag/wallet/etc. as these are the first places emergency services will search for your information.

Please use the contact page/form on our web site. If you are registered with us please make sure you include your "Registration nº"